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Privacy Policy






Effective Date: 16th March 2022
Last Updated: 1st July 2025



WP Rendering (“we”, “our”, or “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and store your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By visiting our website www.wprendering-plastering.co.uk, or by contacting us via phone, email, or social media, you agree to the practices described in this policy.



1. Who We Are

WP Rendering provides rendering and external wall insulation services across the Midlands and surrounding areas. If you have any questions about how we handle your data, you can contact us at:

Email: info@wprendering-plastering.co.uk
Tel:  01684 567183




2. Information We Collect

We may collect the following types of personal data:
• Your name, phone number, email address, and postal address
• Project or property details you provide for a quote or consultation
• Communication records (emails, messages, calls)
• Website usage information (IP address, device type, browser)
• Any other data you voluntarily submit through our forms or messages

We do not collect or store payment information via our website.



3. How We Collect Your Data

We may collect your personal data through:
• Forms submitted on our website
• Phone or email communications
• Social media messages or engagement
• Website analytics and cookies (see Section 8)



4. Lawful Basis for Processing

We only process your personal data where we have a valid legal basis to do so:
• Contractual obligation – to provide a quote or deliver services
• Consent – for email marketing or where explicitly stated
• Legitimate interest – to improve our services and follow up on enquiries
• Legal obligation – to comply with applicable laws or regulations



5. How We Use Your Information

We may use your personal data to:
• Provide quotes and respond to your enquiries
• Deliver our services and manage customer relationships
• Send service updates or relevant communications
• Improve our website and service offering
• Comply with legal and tax requirements

We will never sell or rent your data to third parties.



6. Sharing Your Data

We may share your data with trusted third parties where necessary, such as:
• Website hosting and analytics providers (e.g. Google)
• Email marketing services (if applicable)
• Contractors or service partners related to your project (only if required)

All third parties are bound by strict data protection agreements and only process data according to our instructions.



7. Data Retention

We retain personal data only as long as necessary:
• Enquiries: kept for 2 years unless services are undertaken
• Customer/project data: kept for up to 7 years to meet tax and legal obligations
• Emails or digital communications: stored securely for internal reference

When data is no longer required, it is securely deleted.



8. Cookies & Tracking

Our website uses cookies and similar technologies to improve user experience and analyse site usage. These may include:
• Essential cookies – for site security and basic functions
• Analytics cookies – e.g. Google Analytics, to track how visitors use the site
• Marketing cookies – for targeted online advertising (if applicable)

You can manage your cookie preferences or disable cookies in your browser. For more details, view our Cookie Policy (link to your live cookie policy).



9. Your Rights

You have rights under UK GDPR regarding your personal data, including:
• Right to access – to see what data we hold about you
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure – to have your data deleted in certain cases
• Right to restrict processing – to limit how we use your data
• Right to object – to data processing for direct marketing
• Right to data portability – to transfer your data elsewhere

To exercise any of these rights, contact us at info@wprendering-plastering.co.uk. You can also file a complaint with the UK’s Information Commissioner’s Office (ICO) at https://ico.org.uk.



10. External Links

Our website may contain links to external websites. While we strive to link only to reputable sources, we are not responsible for the privacy practices or content of these external sites.



11. Social Media

If you contact us through platforms such as Facebook or Instagram, we recommend avoiding the inclusion of sensitive information. We will never ask for confidential personal details via social media and encourage direct contact by phone or email for all private matters.



12. Changes to This Policy

We may update this policy occasionally to reflect changes in our practices or UK law. The “Last Updated” date above will be amended accordingly. Please review this page periodically to stay informed.

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