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Losing Business Vs Keeping Integrity

Lesson Learnt: Whatever the outcome of this quote I know I have given the most appropriate advice to ensure the building is restored to its full potential.

Last month I was contacted through a recommendation to a well-known property on the Worcester Road in Malvern. The remit from the client was to patch, make good and repaint.

When we met on site, it soon became apparent to me that this was not the answer to this property’s problems. The building had seen many, many patch repairs in a previous life time and this was failing on every elevation.

I was in two minds how to break the news to the customer; however, I could not risk my integrity by agreeing to price on his remit.

I explained the costs for the scaffold and how long it would last if someone was to do a basic repair. In the back of my mind I am aware that I am potentially turning down thousands of pounds of business that other people would jump on.

Ultimately, this customer would face more scaffold costs in a couple of years’ time when it would undoubtably fail again.

To me this is false economy and not advice I would want to give to anyone.

Being such a prominent building in Malvern it would need to be restored, injecting a lot of love and care to give it another 100 years of life by using a natural lime product.

Based on my advice and options given to the customer it was agreed I would quote on how best to move forward on my recommendations.

Lesson Learnt: Whatever the outcome of this quote I know I have given the most appropriate advice to ensure the building is restored to its full potential.

Steve

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